Our goal is to create a grounding, supportive space for as many students as possible in every single class we offer, without space going to waste unnecessarily. To do that, we have a few guidelines in place. We believe clarity is kind, so we provide these policies on this page as a way of further communicating with our community.

Best Practices:

Please arrive 10 minutes before the start time of class.
Please be on your mat at the start time of class.
Please no phones in the practice room.
You must be 16 years old or older to practice at M3 Yoga & Hot Pilates.
Do not leave class early unless it is an emergency. This helps prevent disrupting the experience for other students.

Pre-registrations:

When you sign up online or through our app, you are guaranteed a spot in the class. That’s why we require pre-registration.
After you’ve registered online, please plan to arrive at least 10-15 minutes before the class starts and don’t forget to check-in at the desk before heading into the studio.
The system will only let you book 2 classes per day for safety and to ensure spots are available for others.

Waitlist:

Even when a class appears full, you may, and should, add yourself to the waitlist. When a cancellation is made, the first name on the waitlist gets automatically added to the class. Our waitlists commonly cycle through 20-30 spots.
If you are signed up for notifications, you will receive an email or text message as soon as you are moved off the waitlist.
Once you are added to the class from the waitlist you become responsible for attending or canceling. If you are on a waitlist and you know that you don’t plan on coming in for class, make sure to remove yourself so you aren’t added without adequate time to make it into the studio.
To subscribe to waitlist emails, stop by the front desk or email us.
Make sure you pre-register for class early. Our registration windows open on various rolling windows depending on your membership. Registration opens at 5am.
Class spots are forfeited 5 minutes into class time; this means if you do not arrive 5 minutes into class, we may give your spot to a waiting student.

Door Locking:

We lock the doors to the studio 5 minutes after class time for the majority of our classes. Our early morning classes, Candlelight Yin, Restorative and Sound Bath classes are locked at class time. In Atlanta, all weekday classes prior to 4pm are locked at class time. No late entry will be allowed for those classes.

No Shows & Cancellation Policy:

Please note, if you have not checked in 5 minutes prior to class start time, your spot will be given to any waiting Warrior.

Class Cancellations

You must cancel your class 6 hours or more prior to class start time in order to unreserve your spot.
Late canceling less than 6 hours prior to class start time will result in a $10 charge to your card on file or M3 account and must be paid prior to your next class.
All late cancel fees will automatically be charged to a credit card on file at the time of cancellation. If your fee payment fails, we will reach out; if not fixed, failed fee payments may result in a $50 charge and membership cancellation.
Late cancel fees are all donated to our M3 Outreach program, which helps bring yoga and mindfulness practices to schools, nonprofits and other populations, and membership scholarships.
If you late cancel a drop in, 10 class pass, Mini membership or Silver membership, you forfeit that class and cannot use it to sign up for another. You also will be assess a late cancel fee.

If you need to cancel a reservation, log in on our website or in the M3 app, find the class you need to cancel and hit the cancel button.

No-Shows

No shows without cancellations will result in a $15 charge to your credit card on file or M3 account and must be paid prior to your next class. These are charged automatically 12 hours after the class you missed ends.
No show fees are all donated to our M3 Outreach program, which helps bring yoga and mindfulness practices to schools, nonprofits and other populations, and membership scholarships.
If you no show a drop in, 10 class pass, Mini membership or Silver membership, you forfeit that class and cannot use it to sign up for another.

These fees help us ensure everyone mindfully registers and cancels reservations, but aren’t meant to be punitive toward being a human and having a busy, full life. We get that things happen! These fees also aren’t for profit and go right back to paying for our scholarship program each month.

We do our best to work with you on our fees. We always waive the first fee of the semester (spring, fall, summer) automatically for you. All other fees will not be waived for any reason.

Refund & Returns:

We do not offer refunds on any purchases.
We do not offer extensions on class passes or newcomer special offers.
In the event of local, state, or federal government mandated business closure for public health and/or safety reasons or other business interruptions, all memberships will continue and grant the holder access to virtual livestream and/or pre-recorded video classes. No refunds will be issued for unused time on prepaid memberships.

Transfers:

All class passes and memberships are non-transferable.
Any account credits must be used by the original purchasing client.

Intro/Newcomer Special:

Only one Newcomer Special may be purchased per person.
The Newcomer Special is valid for newcomers only and cannot be purchased if you’ve attended M3 before

Memberships:

Memberships begin on the date of purchase
A valid student ID must be shown at your first visit after purchasing a Semester Pass or Student Monthly Membership. Members not enrolled in school are not eligible for Semester Passes or student memberships
Monthly memberships, unless cancelled in accordance with the requirements below, will automatically renew on a monthly basis.
Mini and Silver membership classes do not roll over. After taking the designated amount of classes, you will have to either upgrade your membership or pay the drop-in/class pass price for any further classes until your membership auto renews.
If you’d like to upgrade, downgrade, or change your current membership, complete this form: www.m3yoga.com/change
If you’d like to pause your membership (one time, up to 90 days a year), submit the pause form prior to your next renewal date: www.m3yoga.com/pause Pauses are tied to your billing period; you can pause for 30, 60 or 90 days at a time.
If you’d like to cancel your membership, you can do so in the M3 Yoga app or complete this form: www.m3yoga.com/cancel
Members who joined after May 2024 also can make membership changes on your own under your account in the app.
We process and respond to membership changes, pauses, and cancellations as quickly as we can as a small business. Within 1-5 business days, you will receive a confirmation email from a Team Member once we process your request.
You cannot retroactively cancel or pause your membership if your monthly autorenew has gone through already for the month. No credit will be applied.
Prepaid memberships cannot be paused or canceled.
Please note that your membership renewal billing date will be adjusted based on the membership pause duration and all policies, including cancellation notification timeline, will be in effect.
Failed membership autorenew payments will be attempted by the system for 2 days. After that, a $20 fee will be assessed and your membership canceled. You will be required to pay the $20 fee and last month owed in order to take classes again.
Same Household Membership require at least two people living in the same household joining as monthly members. Both/all memberships must remain active and current for the discounted rate to apply.

Lost & Found:

M3 Yoga & Hot Pilates is not responsible for any lost or stolen items in the studios or yoga rooms. We do, however, place any lost items in the lost and found of the main studio for 48 hours.
We will NOT be able to confirm we have any lost items via email, text or phone. You must come check in person.

Inclement Weather:

In case of inclement weather or other potentially dangerous situations, we will make the decision to cancel classes or workshops at least 2 hours ahead of time. Please check the online schedule or the studio Instagram before heading out.
No additional days will be credited to passes or memberships if inclement weather causes the studio to be closed for safety reasons.

Workshops & Events:

You may cancel a workshop up to 48 hours before the event and receive a refund. You will not be refunded if you do not show up or cancel fewer than 48 hours before the workshop is held.
Workshops may be canceled or rescheduled due to extraordinary circumstances, but plenty of notification will be provided in those instances.
Guest Passes are not valid for workshops or special events.

Guests:

Guest Passes can be used for a friend/family member by booking a class using MarianaTek and selecting Reserve for Guest. Click here for a short video showing how to register a guest. Please try to encourage your guest to create an M3 account by downloading our app ahead of arrival at the studio. This will save time and allow them to get on the mat sooner.
Guest Pass guests can come at any time (with or without the member), but they MUST have a spot reserved.
Guest Passes are limited to one person up to 2 times per calendar year.
Guest Passes do not include M3online access.
Guest Passes are not valid for workshops or special events.
Should your guest no longer be able to attend class, please cancel their reservation ASAP. If the guest no shows or late cancels, the member who booked their spot will be charged the Late Cancel or No Show fees.

Studio Policies